This must be completed by your Employer cutoff date. Welcome to Smartrip Services ! Please call SmarTrip® Customer Service 1-888-SMARTRIP (762-7874) to report your card lost or stolen. The mobile card can be accessed through Apple Wallet and also by downloading a … When you come on board from another program administrator, any funds (Rollover or WageWorks) will not be available for at least 48 hours for those that ride … Smartrip Limousine TCP 30821. Metro announces Inauguration service plans, station closures. Call SmarTrip® Customer Service at 1-888-762-7874 or log in to your SmarTrip® account to report your lost or stolen card. ... which will address customer … The purpose of the RCSC is to perform multiple management, distribution and reconciliation tasks to support the SmarTrip® contactless smart card. I am an Employer Any citizen age 65 and older may receive a SmarTrip®-enabled DC One Card when applying for a DC One Card at a Customer Service Center.. CommuterDirect.com lets you buy Washington, D.C.-area transit tickets and passes online and have them delivered to your home or office. A SmarTrip® card is a permanent, rechargeable farecard. There are details regarding your card that only SmarTrip® has access to. This website is best viewed using Internet Explorer 11, Edge, Chrome, Firefox, Safari and other newer browsers. Metro today announced service adjustments for Metrorail and Metrobus to accommodate the expanded security perimeter that will be in effect for Inauguration beginning Friday, January 15 through Thursday, January 21. However, you can see all available balances on the card if you create a SmarTrip® user account at. Please call our Customer Relations team at 202-637-1328 and provide your SmarTrip card number. Get a replacement card at your school or other County location. Smartrip Customer Service has estimated annual revenues of $46,000.00 and also employs an estimated 1 employees. Since 2008, Smartrip Customer Service has been providing Services, Nec from Mc Lean. by Kytja Weir | June 11, 2012 12:00 AM Print this article. (703) 506-2986. Our team is dedicated to stellar service at competitive rates. VERIFIED Status: UNVERIFIED. Once the … The card will have the new funds loaded from WageWorks, and might have a separate balance from previous program if the remaining rollover benefits exist. TRAVEL INFORMATION Once you have your new card, you can call the SmarTrip® Regional Customer Service Center at 1(888) 762-7874 to have your DC One Card updated with the value on the card at the time you reported it lost or stolen. There will be times that you will need to contact the SmarTrip® Customer Service department to get assistance with certain aspects of the SmarBenefits program. A replacement Student iRide SmarTrip® Card can be purchased at any Commuter Store in Arlington (see question 6 for locations). In order to receive the card, seniors must provide Proof of Identity and Age and agree to automatically register their Senior SmarTrip®-enabled DC One Card with the Washington Metropolitan Area Transit Authority (WMATA). 4.00 of 5 stars | 4 reviews. 888.SMARTRIP (M—F, 7 AM—8 PM), Washington Metropolitan Area Transit Authority, Need assistance? If your card falls into this scenario WMATA will identify and resolve the issues on a case by case basis. 202.962.2121, TEXT: Scenario: You reported your card as lost or damaged via your online account or a call to the Customer Service Center, but you did not provide your new card number to your employer. The Maryland Transit Administration (MTA) uses a compatible payment system called CharmCard.A reciprocity agreement between the MTA and WMATA allows either card to be used for travel on any of the participating transit systems in the Baltimore … Finally, Commuter Direct offers an account service for your benefits, so once assigned, if you do not use them all, you can retain the unused portion for later use. SmartBenefits was Upgraded on July 14th, 2018. I then explained that I had not received and I followed up with asked to speak to a manager or supervisor and he let me know that no one was available at this time. SmarTrip® Customer Service 888-762-7874 or smartrip@wmata.com . Work with Metro and regional transit systems on implementation and promotion of the SmarTrip App and mobile wallet as a new self-service payment option. Order Online Tickets. In order to receive the card, seniors must provide Proof of Identity and Age and agree to automatically register their Senior SmarTrip®-enabled DC One Card with the Washington Metropolitan Area Transit Authority (WMATA). Smartrip Limo provides reliable airport transportation for Contra Costa and Alameda Counties, Quinceneras, Wedding Services, Nights Out, and transport for every occasion. by Kytja Weir | June 11, 2012 12:00 AM Print this article. If your SmarTrip® card is not registered or you gave us an incorrect Serial number, your pending order will be cancelled and your credit will be processed by no later than the last day of that month. 7575 Colshire Dr. Mc LeanVA22102. SmarTrip® Customer Service 888-762-7874 or smartrip@wmata.com . You will need to use funds from your Personal Stored Value account to be able to ride. 202.637.1328, SMARTRIP CUSTOMER SUPPORT SmarTrip® Card. Passengers who have a WMATA-issued Senior (65+)/Disabled SmarTrip card or Metro Reduced Fare SmarTrip ID, can simply tap the card to the SmarTrip target. The SmarTrip® Customer Service Number is 1-888-762-7874. Note that if we mail a new card to you (e.g., to replace a lost card), we automatically register the card on your behalf. Your Funds will be transferred to your new card within five business days. I am a Broker, Attention Employers: COVID relief is now available. See the latest FSA and DCFSA rule changes and, Transfer funds that have been loaded to your Personal Stored funds, Identify why your funds aren’t on your card even after WageWorks has confirmed your order loaded. Comment on this page. If you had a passenger allocation account in the previous program, you will need to establish the passenger allocation account again with the WageWorks program. After the process occurs, you must tap your card for a second time to enable WageWorks funds to load. Your new 18. If your previous card had stored value, transfer the balance to your new card. Call SmarTrip® Customer Service at 1-888-762-7874 or log in to your SmarTrip® account to report your lost or stolen card. MYMTPD (696873), CUSTOMER RELATIONS Transfer any Transit or Parking funds that are on a lost card to your new SmarTrip® card. If you experience problems retrieving stored value or with product delivery or you find that you were charged incorrectly for your product, contact SmarTrip® Customer Service at 1-888-762-7874 so that we can review your order and address any problems. GetHuman provides customer service contact information, step-by-step help, tools to get a rep on the phone faster and all kinds of useful gadgets for customers to make it easier to get good customer service without the hassle. Auto-reload can only be managed through the SmarTrip app. Update your pending WageWorks election with a new card number. For more information, call OmniRide Customer Service (703) 730-6664 or via Virginia Relay Center - TDD, call 711, Monday - Friday, 5:30AM to 8:30PM. If you experience problems retrieving stored value or with product delivery or you find that you were charged incorrectly for your product, contact SmarTrip® Customer Service at 1-888-762-7874 so that we can review your order and address any problems. The bus farebox will automatically deduct the reduced fare, if applicable. The Washington Metropolitan Area Transit Authority has selected Cubic Transportation Systems to manage and operate WMATA’s SmarTrip®Regional Customer Service Center (RCSC), a smart card-based fare collection system, designed and integrated by Cubic more than 10 years ago. Set up a recurring order to automatically receive the tickets you need for your commute. All smart card purchases are final. : Or click this link SmartBenefits to proceed. You will be automatically forwarded to the new website in 15 seconds. You may also be directed to SmarTrip®, by WageWorks, in order to get key information. I am an Employee Download the SmarTrip® Brochure (PDF) for more information. 202.637.7000, TTY A SmarTrip® card is a permanent, rechargeable farecard. The system will randomly use/show the balance one load at a time, from either program on the SmarTrip® target display when the card is tapped. What to Expect when coming on board When you come on board from another program administrator, any funds (Rollover or WageWorks) will not be available for at least 48 hours for those that ride … The Washington Metropolitan Area Transit Authority (WMATA) received funding for a FY 2000 ITS Integration Program project to establish a Regional Customer Service Center (RCSC). What to Expect when coming on board. Berkeley / Oakland / El Sobrante / Orinda / Walnut Creek East Bay :510-691-5984. 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